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A+ DOS/Windows Service Technician Examination Blueprint** These objectives will be tested on until December 2000 or January 2001.Introduction
For A+ Certification, the examinee must pass both this examination and the A+ Core Service Technician examination. This examination measures essential operating system competencies for a break/fix microcomputer hardware service technician with six months of on-the-job experience. The examinee must demonstrate basic knowledge of DOS, Windows 3.x, and Windows 95 for installing, configuring, upgrading, troubleshooting, and repairing microcomputer systems.The skills and knowledge measured by this examination are derived from an industry-wide job task analysis and validated through a worldwide survey of 5000 A+ Certified Professionals. The results of the worldwide survey were used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of a service technician with six months on-the-job experience. The result of the job task analysis and survey can be found in the following reports:
- CompTIA A+ Certification Technical and Customer Satisfaction Job Task Analysis: Phase 1 Report (June 27, 1997)
- CompTIA A+ Certification Technical and Customer Satisfaction Job Task Analysis: Phase 2 Report -Survey Results (November 10, 1997)
This examination blueprint includes weighting test objectives, and example content. Example topics and concepts are included to clarify the test objectives; they should not be construed as a comprehensive listing of the content of this examination.
The table below lists the domains measured by this examination and the approximate extent to which they are represented.
| Domain | % of Examination |
| 1.0 Function, Structure, Operation, and File Management | 30% |
| 2.0 Memory Management | 10% |
| 3.0 Installation, Configuration and Upgrading | 30% |
| 4.0 Diagnosing and Troubleshooting | 20% |
| 5.0 Networks | 10% |
Total |
100% |
Approximately 75% of the test items will relate to Windows 95 and the remaining 25% will relate to DOS and Windows 3.x