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Call Center Manager Training

cisco call center manager training for cisco certification classes and courses on cds and videos Building upon your knowledge of 3.2, this Cisco Call Manager 3.3 Update gives much needed information on the new update from Cisco and helps IT managers implement and manage this important application.

About the Trainer

Leo Lorenz is one of the most knowledgeable instructors of the Cisco family of solutions. You will find that his easy manner and significant skill as a trainer, coupled with his extensive familiarity with Call Manager will provide you with the best possible learning experience. Put our highly qualified CCNA/CCNP/CCIE consulting and instructor staff to work for you.

Cisco Classes Nationally

Cisco Call Center Manager Update 3.3 Certification Training Course on CDs or Videos

Special Price CDi Cisco Call Manager 3.3 Update CD-ROM Training Set of 3 CDs

MCCM3C

~~$299.95~~
199.00

Special Price CDi Cisco Call Manager 3.3 Update
Video Training Set of 3 Videos

MCCM3V

~~$299.95~~
199.00

Contents of Call Center Manager Training

1.0New Application and Hardware Features
1.1 Extension Mobility
1.2 AA
1.3 CEF
1.4 New H.323 Features
1.5 New Hardware

2.0System Configuration
2.1Service Activation
2.2 AAR
2.3Enterprise Parameters
2.4SRST

3.0Dial Plan
3.1 Application Dialing Rules
3.2 Calling Search space
3.3 Route Pattern

4.0Services
4.1 IPMA
4.2 Attendant Console

5.0Devices
5.1Gateway configuration
5.2Phone settings

6.0CallManager Serviceability and Plugins
6.1QRT
6.2Plugins

This study guide and/ or material is not sponsored by, endorsed by or affiliated with Cisco Systems, Inc. Cisco®, Cisco Systems®, CCDA™, CCNA™, CCDP™, CCNP™, CCIE™, CCSI™, the Cisco Systems logo and the CCIE logo are trademarks or registered trademarks of Cisco Systems, Inc.

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