Cisco IP Telephony Troubleshooting IPTT Training Certification Class Course
Price
5 Day Hands-on Lab & Lecture Course Class $2795
 Course Description
IPTT provides SEs the knowledge and skills required to troubleshoot Enterprise CallManager, Unity, and IP network deployments. IPTT is one of several hands-on courses in a curriculum that addresses both
design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.
Prerequisites
Prior to attending this course, students should have attended the following courses. Students with extensive experience in areas covered by these courses will be allowed to waive the prereqs.
- CIPT or AVVID Bootcamp
- QOS
- CVOICE
- ICND
- BCMSN
- CUSE
Objectives
Upon completion of this course, students should be able to:
- Briefly describe the steps associated with an effective approach to troubleshooting problems
- Identify correct and incorrect flows associated with the following protocols:
- Skinny
- H323
- Q931
- MGCP
- DHCP and TFTP
- Identify and resolve problems associated with database synchronization and data exchange between the Publisher and its Subscribers
- Given a set of requirements and an associated dial plan, identify any inconsistencies and potential problem areas
- State when each of the following CCM tools and service aids should be used, and describe the expected output of each:
- SDI/SDL Traces
- PerfMon
- Admin Serviceability Tool
- Event Viewer
- Given a problem description, use the output from the above tools and service aids identify the source of IP telephony related problems
- Given a problem description and the output from CDR and/or CMR files, identify the source of IP telephony related problems
- Using an external trace tool (e.g., Sniffer or Shomiti software), identify the source of IP telephony related problems
- List router and switch configuration parameters that can affect IP telephony connectivity and/or voice quality
- Run, and interpret the output of, router and switch serviceability related commands (e.g., 'show' commands, 'debug')
- Given an existing CCM installation, analyze bandwidth utilization and identify the appropriate bandwidth management technology (e.g., advanced queuing,
compression, packet prioritization) that could be used to eliminate voice quality issues
- Given a problem description associated with a Unity Voice Mail failure, use the appropriate tools and service aids to identify the source of the problem
Who Should Attend
System Engineers & Customers
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